Terms of service

Saminé Wear – Terms & Conditions

By using our website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully:

1. Orders & Payments

  • Order Confirmation: Once an order is placed, you will receive an acknowledgment via email/SMS. Final acceptance occurs once the order is dispatched.

  • Payment Methods: We offer Cash on Delivery (COD) for orders up to PKR 100,000. Orders exceeding this amount require advance payment via Bank Transfer or Credit/Debit card.

  • Pricing: All prices are inclusive of taxes (where applicable). We reserve the right to change prices without prior notice; however, the price at the time of order placement remains final.

2. Shipping & Delivery

  • Timeline: Local orders are typically delivered within 4-5 business days after dispatch.

  • Delivery Costs: A standard shipping fee applies to all local orders, as displayed during the checkout process.

  • Tracking: You will receive tracking details via email/SMS once your parcel is on its way.

3. Returns, Exchanges & Refunds

  • Reporting Period: Any issues (damaged, incomplete, or incorrect items) must be reported within 14 days of delivery.

  • Eligibility: Returns/Exchanges are only accepted if the product is in its original, unwashed, and unstitched condition with all tags attached.

  • Non-Eligible Items:

    • Used, washed, or stitched products.

    • Items purchased during a Sale or on Discount.

    • "Change of mind" or "Ordered by mistake" cases.

  • Refunds: Refunds are processed within 7-10 business days via Bank Transfer or Store Credit if the item is out of stock or found defective.

4. Product Disclaimer

  • Color Variations: Actual product colors may vary slightly from the images due to photographic lighting or your monitor/screen settings.

  • Size Variations: Please refer to our Size Chart before purchasing. Minor variations in measurements may occur during the manufacturing process.

5. Privacy & Security

  • Your personal information (Name, Address, Phone Number) is collected solely for order fulfillment and is kept strictly confidential. We do not share your data with unauthorized third parties.